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Re: Unable to find County on HP instant INk

I've come across the same issue and have tried the solution provided but it hasn't worked for me. My county comes under either Clwyd or Conwy but neither are in the list so I have tried ALL the counties available and it still won't let me verify my address...please help!


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Message 2 of 2
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Re: Unable to find County on HP instant INk

Hey there! @Anakalia, Thanks for stopping by the HP Support Forums! 


I understand you have issues selecting the correct county on the instant ink account page.


Don't worry I'll try to help you out.


Did you make any changes to your printer?


Are you registering the printer in instant ink?


Have you tried to select the nearest county? 


Try selecting the closet county and try registering your printer to the instant ink program.


Try the steps recommended below.


  1. Go to (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

    Your HP Instant Ink account page opens.

  2. In the My Account section, click Change Shipping Information, then Edit Shipping Information. Make sure postal codes and country are in the correct format.

Refer this article to know more information about changing shipping or billing address. Click Here


Also, refer this article to know more information about signing into instant ink. Click Here


Also, if you still have issues after trying the steps. Please share few details in a private message, I will update the details for you.


Instant ink account number-

Instant ink email address-

Printer serial number-


Let me know if this helps! 
Have a pleasant day ahead! 🙂


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