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‎10-04-2022 12:16 AM

HP Recommended

When I try to re enroll it keeps saying it cannot find my printer as it’s not connected. When I troubleshoot my printer is there and connected, I am also able to find it ok on my computer. It is just the re enroll/update part that will not say it’s connected.

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1 REPLY 1

‎10-05-2022 03:38 AM

HP Recommended

Hi @Mary290,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to finalize the instant ink subscription.

 

Try using a different browser to complete the enrolment, You may also refer to the document -- Enrolling in HP Instant Ink

 

Also, Make sure the date and time on the computer are set correctly.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping,


ANAND_ANDY
I am an HP Employee

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