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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: print quality - HP Support Community - 8342907

Reply:

I have white lines going down my photos.  I did clean and align.  I use HP Instant Ink.  Please tell me how to resolve this.
Thank you very  much.

ps.  I have also HP desktop, 2 HP laptops, and bought another HP laptop for my Goddaughter.  So I sincerely hope
you can help me - I am a loyal HP customer - with above problem.

my email is [Personal Information Removed] 

7 REPLIES 7
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@pimunicorn, Welcome to the HP Support Community! I’m here to help.

 

I understand the print quality is not good and you get a vertical white line on photos. 

  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Print the same photo on a regular paper and check the result.
  • Are you using HP Photo paper?

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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i downloaded the firmware thanks.

 

still having lines.  Since it is on photos i print, could there be a problem with the color cartridge(from instant ink

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@pimunicorn

  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Print the same photo on a regular paper and check the result.
  • Are you using HP Photo paper?

Keep me posted.

KUMAR0307
I am an HP Employee

HP Recommended

i am not using photo paper.  Am printing photos on same regular paper I have been using to print photos

for the past few year.

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@pimunicorn

 

Does the line appear only on photos and not on any documents?

Is it only on color printouts?

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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i have only noticed the lines on color prints

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@pimunicorn

 

In that case, the color ink cartridge has to be replaced.

  • I've sent you a private message with further instructions to resolve this issue.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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