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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎06-22-2020 02:03 AM

HP Recommended

Hi i have an envy 500 and im suffering the same issues im on instant ink. Can you advise me how to get a new colour one please

2 REPLIES 2

‎06-24-2020 05:39 AM

HP Recommended

More info, i have the constant "please reinstall the cartridge message" it seems to be the color one thats causing the issues. I have tried all the listed fixes but it carries on doing it. I am on instant ink, how can i get a new cartage sent please 

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‎06-25-2020 07:06 AM

HP Recommended

@Kbrb, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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