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‎07-19-2020 08:54 AM

HP Recommended
Product: Envy 5030
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy 5030 printer. I registered for instant ink since July 2019 and it works ok.
Two times a month I open the account webpage and it says instant ink has been cancelled and it asks me to add my printer again to the account to continue using instant ink.
How can I solve it?

3 REPLIES 3

‎07-20-2020 01:16 AM

HP Recommended

@Ravenslock, Welcome to the HP Support Community!

 

If the printer is not connected to the internet for a period of time, the printer disconnects from Instant Ink.

Make sure the printer is always connected to the internet. If the printer is always connected and yet you experience this issue, let us try these steps:

 

Restart the wireless router, the printer, and the PC

Monitor the printer and the Instant Ink account.

 

If the issue persists, kindly contact the HP Instant Ink support team. The contact information can be found on the home page of the Instant Ink website.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-20-2020 08:58 AM

HP Recommended

Ok, thanks a lot for the info.
I turn on the printer only when I need to use it, 4 times a month. It is always connected when I turn it on.
I will turn it on more often.
Thanks again.

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‎07-20-2020 09:17 AM

HP Recommended

@Ravenslock

 

Keep us posted for any other assistance, happy to help.

KUMAR0307
I am an HP Employee

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