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Received Black Instant-Ink Cartridge w/ Visibly Damaged Contacts

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ENVY 5000 All‑in‑One Printer Series
Microsoft Windows 10 (64-bit)

I was recently thrilled to receive my Instant Ink Welcome Kit, as I've already depleted the ink my current black cartridge, but the Black cartridge included in the Welcome Kit arrived with damaged contacts.  No amount of cleaning, re-installation, or troubleshooting will resolve the prompt to re-install the cartridge.  Is there any way I can immediately order a new black cartridge?


Issue: The Black (65/304) Instant Ink cartridge I was shipped arrived with damaged contacts and will not work.  

Troubleshooting Process:


Thank you in advance for your assistance.  

HP Support Agent
HP Support Agent
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Hi @standin-Dan


Welcome to the HP Support Community. 


Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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