09-02-2019 04:00 PM
I was recently thrilled to receive my Instant Ink Welcome Kit, as I've already depleted the ink my current black cartridge, but the Black cartridge included in the Welcome Kit arrived with damaged contacts. No amount of cleaning, re-installation, or troubleshooting will resolve the prompt to re-install the cartridge. Is there any way I can immediately order a new black cartridge?
Issue: The Black (65/304) Instant Ink cartridge I was shipped arrived with damaged contacts and will not work.
Troubleshooting Process: https://support.hp.com/in-en/document/c04326733
Thank you in advance for your assistance.
09-03-2019 02:35 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
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