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‎03-08-2025 07:30 AM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer

I enrolled this week and have received 2 boxes of cartridges today.  One is a Welcome pack and the other just a set of 2 cartridges.  Is this correct?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2025 10:43 AM

HP Recommended

@Crantock, Welcome to HP Support Community,

 

Thank you for posting your query.

 

Yes, that's correct. You've received a welcome pack along with another set of 2 cartridges.

 

Let me know if you need any further clarifications

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and clicking "Yes" to give us a helpful vote; your feedback keeps us going! 

 

Regards,

Garp_Senchau
I am an HP Employee

View solution in original post

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1 REPLY 1

‎03-11-2025 10:43 AM

HP Recommended

@Crantock, Welcome to HP Support Community,

 

Thank you for posting your query.

 

Yes, that's correct. You've received a welcome pack along with another set of 2 cartridges.

 

Let me know if you need any further clarifications

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and clicking "Yes" to give us a helpful vote; your feedback keeps us going! 

 

Regards,

Garp_Senchau
I am an HP Employee

Was this reply helpful? Yes No
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