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‎06-06-2022 11:55 AM - last edited on ‎06-08-2022 11:13 AM by HP Administrator

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

I'm so very frustrated in contacting HP about being sent the wrong sized replacemnt ink cartridge with the smart plan.  I've always received black hp65/304.  They sent hp63/302 and it is approximately 1" deeper in length and trying to replace it we get a chime.  It to us, is obviously too long.  All I want to do is let them know and have the correct size sent ASAP.  Yes, I am enrolled in Instant Ink Program and have been for several years!

1 REPLY 1

‎06-07-2022 08:43 AM

HP Recommended

Hi @Onaemtnest,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you were sent the wrong ink cartridge

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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