• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-06-2022 11:55 AM - last edited on ‎06-08-2022 11:13 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

I'm so very frustrated in contacting HP about being sent the wrong sized replacemnt ink cartridge with the smart plan.  I've always received black hp65/304.  They sent hp63/302 and it is approximately 1" deeper in length and trying to replace it we get a chime.  It to us, is obviously too long.  All I want to do is let them know and have the correct size sent ASAP.  Yes, I am enrolled in Instant Ink Program and have been for several years!

1 person had the same question
1 REPLY 1

‎06-07-2022 08:43 AM

HP Recommended

Hi @Onaemtnest,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you were sent the wrong ink cartridge

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.