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10-26-2022 08:41 AM
The color cartridge received via the Instant Ink program was damaged. A corner of the shell that fits into the holder was distorted and the mylar package was also damaged indicating that the damage occurred after it was packaged.
Please advise how I can get a replacement asap.
10-27-2022 06:39 AM
Welcome to the HP Support Community
I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
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