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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-11-2022 11:50 AM

HP Recommended

I have the HP Envy6455e and it uses ink cartridge size 67, 67xl, 67xxl. The cartridges I received are 67/305 and they are also too big. How do I return and get the correct ones?

1 person had the same question
1 REPLY 1

‎04-11-2022 11:59 AM

HP Recommended

Have you tried installing the cartridges?  Instant Ink cartridges hold more ink than standard cartridges and in some cases are larger, but they should still fit in your printer.  The numbering for Instant Ink cartridges are somewhat different, the 67/305 designation indicates the cartridge is suitable for Instant Ink use in regions using either the 67 series cartridges or the 305 series. 

 

If you need to contact HP Instant Ink for support or cartridge replacement go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png

 

 


Bob Headrick,  HP Expert

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