• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎10-03-2022 01:21 PM - edited ‎10-03-2022 01:22 PM

HP Recommended

1887A8AA-D70C-4C5A-A2DD-D71AA65F893C.jpeg

 

I have received three times the wrong cartridges which are larger than my original cartridges. When installing the new larger ones I get an carriage jam notification and I can’t print. I have contacted HP instant ink support twice and they keep sending me the wrong cartridges. I can’t print!!! How can I receive the correct cartridges?? 

1 person had the same question
3 REPLIES 3

‎10-08-2022 06:06 PM - last edited on ‎10-16-2022 11:54 AM by Moderator

HP Recommended

I am a HP Instant Ink customer already and do not want another name.  [Personal Information Removed]

 

I received 2 instant ink cartridges about 2 weeks ago that do not fit in my HP 3830 printer which i tried to unsuccessfully use.  The body of the wrong ones is somewhat larger than the HP63 XL units I have previously received from Amazon, but the look identical.  Do you want the wrong ones back?  The plastic is open bult no ink has been used since they do NOT fit. I spent ~ 2 hrs on the issue and got several ink spots on a sweatshirt

Was this reply helpful? Yes No

‎10-13-2022 09:25 AM

HP Recommended

Hi @MarionPr27,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Instant Ink Cartridges. Not to worry I will help you to get a resolution to resolve the issue.

 

To answer your question: HP Instant Ink cartridges are XL ink cartridges that are big but would fit the printer perfectly. 

 

If you are facing a carriage jam then I would suggest you follow the steps mentioned in this document:  HP Printers - Carriage jam or E3 error

 

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

Was this reply helpful? Yes No

‎10-13-2022 03:28 PM

HP Recommended

YOU CANNOT PUT A 10 POUND UNIT IN FIVE POUND BOX!!![YOUR PRINTER,   

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.