• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet 5255 All-in-One Printer
Microsoft Windows 11

Getting message that cartridges are not communicating on my OfficeJet 5255. Have unplugged, cleaned cartridges, reset, etc.

1 REPLY 1
HP Recommended

Hi @Crazed1,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I understand that you are getting a cartridge error, May I know are you using genuine HP ink cartridges?

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

  • Remove any debris or buildup from the contacts on the cartridges and in the carriage.
  • Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
  • Remove the cartridge indicated in the error message from the carriage.
  • Wipe the copper-colored contact on the cartridge with a lint-free cloth.
  • Place the cartridge to the side with the contact facing upwards.
  • Wipe the contact inside the printhead with a lint-free cloth.
  • Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
  • Repeat these steps for any other cartridges indicated in the error message.
  • Close the door or lid to the cartridge access area.
  • Here is the HP document for further assistance:- Click here

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.