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‎04-13-2022 06:49 AM - last edited on ‎04-13-2022 08:48 AM by Retired

HP Recommended
Product: HP DeskJet 2630 All-in-One Printer

I have a subscription to hp instant ink.  Recently, I was hacked, subsequently had my laptop sorted and a new router.  However, I have lost connection to the internet from my printer.  I can print a document, but every time I do, I also get a printed page "Printer information".  Also, when I look at my instant ink account, it tells me that I do not have connection and my printouts are not recorded.  HELP PLEASE.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2022 07:26 AM

HP Recommended

Hi @Nessie99,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are receiving not connected to an instant ink server error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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1 REPLY 1

‎04-14-2022 07:26 AM

HP Recommended

Hi @Nessie99,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are receiving not connected to an instant ink server error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

1 person found this reply helpful
Was this reply helpful? Yes No
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