Create an account on the HP Community to personalize your profile and ask a question
12-26-2022 01:52 PM
I bought an HP Deskjet 4130e printer 1 week ago, and I started the configuration yesterday. When using HP Smart app on my phone (Android) or on my computer (Windows 11), it says I have a 2 month trial of Instant Ink, instead of the 6 month trial that appears on the leaflet that came inside the printer box, and that was advertised at the shop where I bought the printer.
All the solutions I find are resolved through privates messages by somebody from HP, and there isn´t any description of the solution that I can find.
12-29-2022 06:43 AM
Welcome to the HP support community.
I understand that the instant ink cartridge is not printing, and I am glad to assist you.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee