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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I reenrolled to Instant Ink. The website says I need to open the app to complete reenrollment. But the printer is STILL saying "Cartridge cannot be used until printer is enrolled in HP Instant Ink." 

3 REPLIES 3
HP Recommended

Hi @namdoonline,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with re-enrolling your Printer in the instant ink service.

Request you follow the steps below to fix the issue.

 

- Perform a power drain on the printer.

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

- Uninstall the printer software and restart the device from which you are trying to connect your printer.

 

- Install the printer software and Add the printer by clicking on the link.

 

- Re-enroll the printer once connected to the network again by clicking on the link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

This doesn't work for me. It still says "The indicated cartridges cannot be used until the printer is enrolled in HP Instant Ink"

HP Recommended

Hi @namdoonline,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I see that you are facing an issue with your instant ink cartridges.

 

Kindly refer to the steps 'How do I fix cartridge errors associated with printer enrollment'  from this link and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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