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EricaJ
New member
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Message 1 of 4
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Refillable ink has not been

HP office jet pro

 I Purchased this printer about eight months ago, registered and have received Inc. one time only. I am low on ink I don’t know how to trigger another shipments, please help. 

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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Refillable ink has not been

Hi @EricaJ

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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EricaJ
New member
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Message 3 of 4
84
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Refillable ink has not been

 I did check the account page and it shows that I need ink. I attempted to contact an agent but got generic responses and was unable to get my message across. Very frustrating. 

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HP Support Agent
HP Support Agent
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Message 4 of 4
83
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Refillable ink has not been

Hi @EricaJ

 

Can you please send us the account details in a private message? 

 

Thanks!

Asmita
I am an HP Employee

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