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‎06-11-2024 08:37 AM - last edited on ‎06-15-2024 06:44 AM by Retired

HP Recommended
Product: HP ENVY 5012 All-in-One Printer

How can I get a refund for blank pages? I printed out 5 of 10 pages that I get monthly for 1.49, but they came out blank. I need a new ink cartridge but I didn’t know.  hoe can I file a claim for a refund in my 5 pages?

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1 REPLY 1

‎06-13-2024 04:43 AM

HP Recommended

Hi @Mirandathapanda,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Are you enrolled in the instant ink program? If yes, I would need to know a few details regarding your Instant Ink account.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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