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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I am purchasing a HP Smart-Tank 5000 Wireless All-in-One Ink-Tank Printer with up to 2 years of ink included. I will not be needing the 2 unused Black cartridges that have been sent to me through Insta-Ink.  How to I receive a refund?

1 REPLY 1
HP Recommended

Were the two black cartridges sent for a different printer that you are replacing with the HPSmart-Tank 5000 printer? 

 

When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.


Bob Headrick,  HP Expert

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