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‎07-02-2020 07:15 AM

HP Recommended
Product: DeskJet 2135 All in one
Operating System: Microsoft Windows 10 (64-bit)

Hello , I am using Desk Jet 2135 all in one printer. Ink Cartridges No: 652 were the pre-installed in the printer which are not available at my location, i replaced them with Cartridges No:680, while my printer is not recognizing the 680. What i need to change so that my printer can start recognizing 680 cartridges. Please help.

Regards

Vikas

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2020 11:19 AM

HP Recommended

@Vikasdhankhad, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎07-02-2020 11:19 AM

HP Recommended

@Vikasdhankhad, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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