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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
David_In_Sweden
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Regional Reset

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HP DeskJet 3631
Microsoft Windows 10 (64-bit)

I have moved from the USA to Sweden. I need to do a regional reset so that my printer (DeskJet 3631, product number K4T94A) will accept HP 302 ink cartridges instead of HP 63. Online it says to install the new cartridges and to contact customer support. This is where I have the problem. The Swedish customer support number[edit]is only in Swedish. I have tried pressing various numbers in the phone menu, but I can't get through to speak to an actual person. The USA customer support would not help me.

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TEJ1602
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@David_In_Sweden, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
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@David_In_Sweden, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Stickdick
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I also need instructions on how to do the regionalization reset. Tried finding a HP support phone number to call but no luck. Bought new cartridges and the printer needs to be reset. Thank you.

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