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‎04-19-2020 10:58 AM

HP Recommended

I bought my Deskjet 2630 in Oman (middle east) and have now moved back to the UK. The old cartridges where '123' and when I searched on your pages they said 304 cartridges where needed. I've just bought two 304 cartridges and am getting an error saying they are incompatible. On your web pages it says i have to do a Regionalization reset. How do I do this?

Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2020 09:46 AM

HP Recommended

Hi @AWY

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-20-2020 09:46 AM

HP Recommended

Hi @AWY

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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