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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
StuP1
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Reinstate Colour Cartridge following faulty one. HP put it into black only

HP Recommended
HP3833 Printer
Microsoft Windows 10 (64-bit)

Hi, I have HP 3833 printer which is on instant ink. Sent a faulty cartridge and hp switched to black only so i could print while replacement ordered. New one has arrived and put new one put back in but still prints in black. How do i reinstate the colour cartridge please

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TEJ1602
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@StuP1, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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