Rejoin instant ink

[Kjrann]

I recently cancelled my instant ink plan not realising that I’d be unable to print once plan ended and have to buy new cartridges. I can’t see any option to rejojn? My plan only ended today - is there a way to rejoin?

[Irwin6]

Hi @Kjrann,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with re-enrolling in Instant Ink.

If you cancelled your Instant Ink service or Paper Add-on service, you have until the end of the billing cycle to stop the cancellation.

Sign into your account:

Home / Home Office: Sign into your Instant Ink account

Click HP Instant Ink, then Update Plan in the left menu.

Click the Keep Enrollment button at the top of the page to reinstate your account. The button appears until the end of the billing cycle.

If the Keep Enrollment button does not appear, then the cancellation has been finalized. Click Enroll or Replace a Printer or Enroll a Printer to enroll the printer and follow the steps to re-enroll the printer.

Refer to this link for more information and let me know if that resolves the issue.

Re-enroll the printer once connected to the network again by clicking on the link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Kjrann]

Hello Irwin6

thanks for your reply. The cancellation ended on 10 Jan and I tried to rejoin at the weekend. It generated an email to ‘complete enrolment’ but when follow the steps it says there is an error with my printer? Smart print app on phone says no printer installed but is connected when using laptop?

[Irwin6]

Hi @Kjrann,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support