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‎04-29-2025 02:45 PM

HP Recommended

Hi

 

i have moved from the UK to UAE and I am having issues witg my printer. I had monthly subscription which I am still paying but I am not able to order the ink to this address. How do I order ink or replace the cartridges. The online chatbot help is completely useless. Please assist. 

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2 REPLIES 2

‎04-30-2025 11:47 AM

HP Recommended

Hi @Stareen,

 

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on thislink.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

ZOEY7886
I am an HP Employee

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‎05-02-2025 12:15 AM

HP Recommended

Hi I have reset the country to UAE but, I can still not see how to order cartridges in the UAE. Is there a subscription plan same as the UK? and can I use the same cartridge which I brought from the UK?

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