• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎09-07-2020 01:55 PM

HP Recommended

Hi all,

Below is the error message from the Hp Smart. I have purchased new cartridges 2x from one of your trusted retailers, verified the printer is listed on it as well.

 

I have also followed instructions on these various support pages such as below:

  • hard reset printer
  • uninstall, clean printer, reinstall the new cartridges
  • performed firmware update on printer 
    • and verified it was updated via the HP Smart portal

This printer is seldom used maybe 20-30 pages a month. Please advise on what else we can do.

 

 

 

Error Message.PNG

2 REPLIES 2

‎09-07-2020 02:02 PM

HP Recommended

Forgot to add the printer is an HP Officejet 5255

Was this reply helpful? Yes No

‎09-10-2020 05:22 AM

HP Recommended

@KBrown3189, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Which of the ink cartridge is indicated in the error?

Try inserting one ink cartridge at a time to identify the defective ink cartridge.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this could be a hardware issue with the printer as you have used a new set of ink cartridges.

 

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.