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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cartprob1
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'Remove and Install' message for black cartridge problem

HP Recommended
HP ENVY Photo 6234
Microsoft Windows 10 (64-bit)

I have the same problem as other users, with the 'remove and reinstall' the black ink cartridge message.

 

Following the reinstall procedure  has no effect, and I have also noticed that the 'Ink Status' for this cartridge is showing 'EMPTY'- However, I have not received a cartridge from HP under my monthly subscription plan, and am unwilling to buy a fresh one when the issue is not of my making.

 

Advice, please, from hp.

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asmita6658
HP Support Agent
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Hi @Cartprob1

 

Welcome to the HP Support Community. 

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,724
Message 2 of 4
Flag Post
HP Recommended

Hi @Cartprob1

 

Welcome to the HP Support Community. 

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

Cartprob1
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Many thanks for your outstanding customer service with this problem - printer up and running again.

Regards,

David

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asmita6658
HP Support Agent
HP Support Agent
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Hi @Cartprob1

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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