Remove and Reinstall

[Lilrayjr1]

I have the same error message:

After printing out my passport application, a message popped up with the message "remove and reinstall the indicated cartridge, making sure that it is correctly installed and then touch OK".  I have replaced these cartridges recently with my Instant Ink subscription recently and I'm still in good standing and grandfathered in my free plan.  I have HP Envy 5540

I have tried all the formentioned things in the forum posts still no joy. I have instant ink subscription again and I get the run around if I talk about ordering any new ink because they will say my pinter shows full ink how do I get around this please help?

[sandytechy20]

@Lilrayjr1 

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, This might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers