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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SMS188
New member
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Message 1 of 2
108
Flag Post

Remove and Reinstall

HP Recommended
Envy Photo 7134

I have an instant ink subscription.

I continuously get the message that the  cartridge needs to be removed and reinstalled (as many others have reported also)

I have followed all the fixes without them working

I am unable to find anyway at all to speak to anyone at HP to help resolve this.

I won't be sent any replacement cartridges until this oe is used which will never happen because it won't print because it thinks it not installed properly (even though it is)

My only option is to cancel the subscription and but a non HP product and put it down to experience.

Last chance for some help from HP before I cancel.  Please advise how I resolve or get another cartridge sent to me.

Thank you

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SMS188, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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