Remove and reinstall Ink Cartridge Message

[SimonaP]

I am unable to print anything in color with my HP Envy 7134. When I install the new pink cartridge (the old one is empty), I get the error: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed." If I reinstall the empty cartridge, the printer will print, but only with the black cartridge.

I've used the virtual assistant on the HP Instant Ink site and tried everything it said including updating firmware, cleaning the cartridge, and resetting the printer, but I am still getting the error.

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement pink cartridge for the printer.

Thank you!

[TEJ1602]

@SimonaP, Welcome to HP Support Comunity!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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