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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Teddy34
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Message 1 of 2
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Solved!

Remove and reinstall indicated ink cartridge

HP Recommended
HP Envy 4520 all-in-one printer series

I am unable to print anything in colour with my HP Envy 4520 all-in-one printer. When I install the new colour cartridge (the old one is empty), I get the error: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed." If I reinstall the empty cartridge, the printer will print, but only with the black cartridge.

 

I've used the virtual assistant on the HP Instant Ink site and tried everything it said including updating firmware, cleaning the cartridge, and resetting the printer, but I am still getting the error.

 

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

 

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement colour cartridge for the printer.

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Bob_Headrick
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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1 REPLY 1
Bob_Headrick
Level 16
Level 16
33,721 17,582 2,459 7,672
Message 2 of 2
Flag Post
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
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