Remove and reinstall indicated ink cartridge

[Teddy34]

I am unable to print anything in colour with my HP Envy 4520 all-in-one printer. When I install the new colour cartridge (the old one is empty), I get the error: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed." If I reinstall the empty cartridge, the printer will print, but only with the black cartridge.

I've used the virtual assistant on the HP Instant Ink site and tried everything it said including updating firmware, cleaning the cartridge, and resetting the printer, but I am still getting the error.

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement colour cartridge for the printer.

Thank you!

[Bob_Headrick · Accepted solution]

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.