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Upon changing to new black cartridge from HP instant ink I received error msg to reinstall cartridge. Did that several times to no avail. Changed to yet another cartridge still same msg. Restarted printer several times to no avail. Did not clean printhead. 

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Hi @Abill,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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