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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Steve234
Level 1
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Message 1 of 2
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Remove and reinstall ink cartridge

HP Recommended
Envy photo 6230

Black ink cartridge stopped working and printer is asking to reinstall. Have had the cartridge cleaned but still not recognised, have borrowed someone else's cartridge and that works so printer not faulty. Not sure how I get a replacement cartridge from HP

1 REPLY 1
Nils_K
Level 12
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Message 2 of 2
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HP Recommended

Hi @Steve234 ,

 

Welcome to the HP Support-Community.

 

I also believe that there is a problem with the black ink cartridge. Contact HP Support to get a replacement:

 

Contact HP

 

Best,

Nils_K


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