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JadeMountain9
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Message 1 of 2
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HP Recommended

Remove and reinstall ink

Office Jet 5740
iOS

97F59279-CE59-458E-857F-7D2265A53EC7.jpeg

 

Hi, I keep getting this message (will upload image). Any ideas how to resolve it? 

Thanks

Jade

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Remove and reinstall ink

@JadeMountain9, Welcome to the HP Support Community!

 

The error indicates an issue with the Tri-color ink cartridge. Try printing/copying in single-cartridge mode using only black ink and check if that works.

 

Let us try these steps to resolve this issue:

 

Make sure that the cartridges are compatible

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform Solution two and three mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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