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01-30-2021 07:58 AM
I bought last week a new HP PHTO ENVY 7830. I printed 3 or 4 pages. After that the printer indicated: " remove and reinstall the indicated cartridge, making sure it is correctly installed. The color cartridge is still full and has no issue. I ordered and installed a genuin HP cartridge 303 XL (black) and still received the same remark.
I did everyhting HP Support suggested. However, the problems stays.
Can someone help me?