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‎06-29-2020 03:28 PM

HP Recommended
Product: HP ENVY Photo 7855
Operating System: macOS 10.14 Mojave

I have been having the same error message for about a month.  After printing one or two sheets, the printer comes up with a "cartridge problem" error.   I have reinstalled the color cartridge many times, and the error message continues to pop up.  It states:  Remove and reinstall the indicated cartridge, making sure it is correctly installed.  I have tried a hard reboot of the printer, without luck.  

1 person had the same question
1 REPLY 1

‎07-03-2020 07:51 AM - edited ‎07-03-2020 07:52 AM

HP Recommended

@bteghtme, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error message. Kindly perform the steps from this document to resolve this issue.

You may remove the color ink cartridge and try printing in black only as this printer supports the single-cartridge mode to check if that works.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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