Remove and reinstall the indicated ink cartridge

[Catherine_brown]

Good morning,

I’m an Instant Ink customer and been using successfully for last couple of years no problem.

I’ve tried replacing the colour cartridge but getting the error “Remove and reinstall the indicated ink cartridge...” If I take the new one out and put the old one back in it’s fine again, so suggests it is cartridge.

I’ve spent time yesterday going through the online suggestions in the forum, cleaning cartridge, checking firmware updates, restarting and resetting from shut down etc. But keep getting the same error? I think it must be an issue with the new cartridge received on 3rd April, I can send the shipment number in private message?

Thanks in advance, Catherine

[TEJ1602]

@Catherine_brown, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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