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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sazid2
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Solved!

Remove and reinstall the indicated ink cartridge...

HP Recommended
HP Envy 4520
Microsoft Windows 10 (64-bit)

Hi,

 

I am unable to print any document and getting follwoing error "Remove and reinstall the indicated ink cartridge... ".

 

I have followed every steps suggested and tried to get help from virtual agent with no luck resolving isseu.

 

Printer is suggesting to replace cartridge and when trying to order cartridge it says install old cartridge first. I have signed up to HP instank ink and only using ink cartridge provided by HP.

 

Any help will be appriciated.

 

many thank!

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Sazid2

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
12,563 12,532 966 1,095
Message 2 of 2
Flag Post
HP Recommended

Hi @Sazid2

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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