Remove printer from previous owner's instant ink service (unable to reach the previous owner)

[Varad95]

Hi there,

I bought this printer used, however after a few days of signing myself up I realised that the printer had stopped working and after some troubleshooting found out it was because the previous owner had stopped paying in the instant ink service. I am happy to subscribe to it but I cannot do so until the previous owner deletes their account, which I tried to ask them but they have stopped responding and I cannot reach them currently. Is there any other way I can use this printer? Appreciate your help on this.

[Betty0610]

@Varad95

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!