Removed instant ink cartridge, reinstalled same cartridge, printer reports Non HP Instant Ink cart

[Davebenham]

Brand new instant ink Black cartridge that came with new printer was printing wonky. Removed cartridge, cleaned cartridge with tissue paper, works fine, but the printer now says “Non HP Instant Ink cartridge installed“. What should I do? 

[Davebenham]

Btw, I did try the printer cartridge clean from the menu twice and that didn’t work. Then I removed the cartridge manually to clean it. 

[Anand_Andy]

Hi @Davebenham,

Welcome to the HP Support Community

I understand you are getting an error message “Non-HP Instant Ink cartridge installed“ on your HP DeskJet 2755e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned on this document - Ink cartridge error

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[robgreenflash]

My printer has been working fine for month with HP Ink cartridges installed.  Today I printer a few documents with no problem, and and sent another document to the printer and it doesn't printer.  Printer message says "Non-HP Ink Cartridges Installed", which is incorrect becuase the cartridges are HP Brand Ink.  This is really annoying.  

I have rebooted the printer and my computer, and done a printer power off cycle as described on this forum, and still not working.  Firmware is up to date.  How do I fix this? 

Printer HP Office Jet Pro 7740 

[Anand_Andy]

Hi @robgreenflash,

Welcome to the HP Support Community

I understand you are getting an error message "Non-HP Ink Cartridges Installed" on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[robgreenflash]

I had already tried all the things in your response before I posted to the forum.  Firmware is up do date, i did the power drain procedure multiple times.  I have tried removing and reinstall the ink cartridges.

This is absurd I am having this problem, printer worked fine with these ink cartridges for months, 2 days ago i printed a document and 2 minutes later i try to print another document and now the printer says I have "non HP Ink",  the problem is I do have HP ink.  I used to have respect for HP products but the company seem more interested in running a printer ink mafia than allowing people to use their products without being harassed by a buggy product.  

[Anand_Andy]

@robgreenflash,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!