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‎02-10-2024 03:22 PM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

I am unable to remove my cc info (I have canceled my account) and would also like to delete it.

There is no option to remove a card only to change. I also can't get a live person to help, the chat bot sucks.

These steps don't work:

  • Sign in to your HP Instant Ink account.
  • Open Account or My Account from the left menu.
  • Click Billing or Billing Information, and then click on remove card details.
Category:
1 REPLY 1

‎02-13-2024 04:15 AM

HP Recommended

Hi @123VO,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I appreciate your efforts in trying to resolve this issue by performing the necessary steps.

 

This might require one-on-one interaction to fix the issue.

 

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
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