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ElmoKen
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Replaced black cartridge in Envy 110. Won't align and display shows new cartridge is empty

Envy110
macOS 10.14 Mojave

Envy 110 Alignment issue with new HP cartridge. Display shows new cartridge is empty

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Replaced black cartridge in Envy 110. Won't align and display shows new cartridge is empty

@ElmoKen, Welcome to HP Support Community!

 

This could be an issue with the printer hardware or the ink cartridge. I would recommend you follow the steps from the document HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays.

 

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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