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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
orenbez
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Replaced the printer head with new one - now getting error - Use New Cartridges for Setup

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HP OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

Replaced the printer head with new one - now getting error - Use New Cartridges for Setup.
I've tried the online recommendation of   Support Menu -> Sys Config Menu -> Trade at OOBE   but it didn't work for me.   Please help!!!!!

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KrazyToad
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@orenbez


Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue
 

Since the OOBE Reset did not work, please contact HP Support for the Setup Cartridges


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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orenbez
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Thanks for the response KrazyToad.  My HP 8720 Office Jet is out of warranty so I am unable to contact support.  This is my only means of hp support.   I don't feel that it is fair for me to spend $$$ to purchase new HP cartridges just to activate my new printer head.   Is there an inexpensive sample set of new cartridges or is there some work around?   I understand that HP want to make money from the ink at extortionate prices, but they are priced more than their weight in gold.  Please help me.  

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KrazyToad
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@orenbez

 

I have gone through your Post and I understand your concerns

 

I will escalate your concerns to the appropriate team. We will need few information

 

I have sent you a private message. Please reply back with the requested information


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

KrazyToad
I Am An HP Employee

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