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‎07-27-2020 02:18 PM

HP Recommended
Product: OfficeJet 6962
Operating System: macOS 10.15 Catalina

I am an Instant Ink subscriber. A few weeks ago, I was having printing problems with a relatively new black cartridge. I received a replacement and now the printer is working fine. The only issue now is that my HP Utility app reads the replacement black cartridge as "previously used." It doesn't seem to be causing me any printing problems and the printer can read the ink level (although it seems too low based on this rather new replacement). Is this a significant problem? Or, will it all just go away with the next black cartridge I get?

1 REPLY 1

‎07-28-2020 12:37 AM

HP Recommended

Hi @Fyrwerx

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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