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Saileasy
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Message 1 of 2
103
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HP Recommended

Replacement Ink

macOS 10.14 Mojave

Hello, I have been a regular subscriber to your instant ink programme, but I see to my surprise that my payments ceased after 15 May 2019.This happened without any message from you.   My printer tells me that I have run out of ink. Please arrange for me to receive a fresh cartridge. Regards, John Falck

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HP Support Agent
HP Support Agent
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Message 2 of 2
47
Flag Post
HP Recommended

Replacement Ink

Hi @Saileasy

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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