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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
daktool
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Replacement Ink

HP Recommended
OFFICE JET PRO 8710
Microsoft Windows 10 (64-bit)

I received a replacement black ink for my printer with an envelope to return the bad one.  However I do not have a bad ink!  I ALWAYS have problems with the yellow.  So do I return the black one in my printer?  It is printing fine ~ till the yellow one acts up!

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asmita6658
HP Support Agent
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Hi @daktool

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink query. 

 

You don't have to send the good cartridge to us. You may continue to use it until it is over.  Please send only the defective or empty inks.  

 

Hope this helps! Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 2
Flag Post
HP Recommended

Hi @daktool

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink query. 

 

You don't have to send the good cartridge to us. You may continue to use it until it is over.  Please send only the defective or empty inks.  

 

Hope this helps! Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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