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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-06-2022 02:27 AM - edited ‎09-09-2022 02:37 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer
Operating System: Microsoft Windows 11

My Black Cartridge ran out but I had no spare Cartridges and had not received my Instant Ink Cartridge which was overdue.   So I placed an additional order for 1 Black and 1 Colour Cartridge. However, I have now discovered that my due Instant Ink Cartridge has been despatched to me.  I now want to cancel my additional order for the 2 Cartridges which I no longer require. How can I do this?

1 REPLY 1

‎09-18-2022 02:23 PM

HP Recommended

Hi @rogerb5,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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