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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Hadrian1
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Replacement colour cartridge will not work.Black fine

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HP OfficeJet 3835
Microsoft Windows 10 (32-bit)

I have a HP Officejet 3835 and have just changed the cartridges except the colour cartridge refused to work despite umpteen attempts. Have I tried to replace it to soon? The replacement black is fine. What do I do. I am coming up to 79 so finding the answer on line has been daunting. HELP!

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TEJ1602
HP Support Agent
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@Hadrian1, Welcome to HP Support Community!

 

Is the printer enrolled in HP Instant Ink Program?

 

If yes, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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CH19541
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Colour cart remove and reinstall instruction does not solve problem. check software and firmware updates still no solution. did hard power down - pulled cable. still not working. Have account but cannot order new cartridge as it says its fine. what can I do next

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CH19541
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New colour cartridge resolved the problem - thanks for support

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