Replacement faulty ink cartridge

[STG64]

My printer has a cartridge error message. I have re-seated the cartridge but this does not fix the problem.

None of the suggest support pages make any difference.

I have tried to WhattsApp the help centre in Ireland but it was long and tedious and eventually told me that the black carteidge was faulty when my computer is telling me its the colour one!

I cannot replace the cartridge as I have no spare Instant Ink.

I cannot request a new instant ink cartridge as HP Smart Apps says there is a error in the cartridge.

So I'm stuck - do I cancel Instant Ink and go back to buying cartridges ? Very frustrated.

[Kumar0307]

@STG64, Welcome to the HP Support Community!

I understand the ink cartridge is not working. Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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