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07-24-2022 02:04 PM - last edited on 07-24-2022 02:11 PM by RodrigoB
The black ink cartridge in my Envy 6055 printer has stopped working - no error message, ink supply is still reported as medium, and it acts as if it is printing, but the page comes out blank. The color cartridge is working fine. I've tried all the troubleshooting steps I can find - running the diagnostic through the app (which detects no problems), cleaning printheads, removing the cartridge, resetting the printer, etc. How can I get a replacement? Thanks.
07-24-2022 05:03 PM
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
Alternately, you can click on the Virtual Assistant. When the assistant opens type "Where is my ink?" (w/o the quotes). The system will ask a few questions and then schedule your shipment.
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