Replacement ink cartridge not shipped

[wickedwiccanbru]

I had an issue with black cartridge being recognised, spoke to support and they said they'd send another one on 1st May. No shipment number a day later so I contacted them again and they said it'd been shipped and the tracking number would update within 24 hours and it hasn't, now it is 4 days later, the 5th. Cannot contact HP support today.

I am really disappointed with this service, twice now my cartridge has failed. I rely on my printer for my business, I'm now losing money. Please can someone get this resolved for me.

[zoey7886]

@wickedwiccanbru, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding your laptop!  

We're thrilled to have the opportunity to assist you and provide a solution.   

To help me look into this properly, could you please share the previous case ID(s) via private message?  

Looking forward to your response so we can get this resolved.   

Take care, and have an amazing day!   

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

Regards,  

[wickedwiccanbru]

I finally got a response, after I had to purchase an ink cartridge. The agents said that it was shipping through Royal Mail and that was the reason for the delay, except that the delivery company HP uses is actually DHL so that was a lie. Really angry about being lied to about my ink cartridges that weren't being shipped when there was a clear error with it.